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*UPDATE AS OF 02/20/2023: PLEASE BE AWARE ALL ORDERS HAVE A MINIMUM 4 WEEK TURN AROUND TIME. INTERNATIONAL PRODUCTION HAS BEEN DELAYED BECAUSE OF NEW LOCKDOWN RESTRICTIONS BECAUSE OF THE RESURGENCE OF COVID-19. WE ASK THAT YOU CONSIDER THIS BEFORE PLACING AN ORDER WITH YOU FANCE OPTICAL.

Q. What's is PD and where do I find it on my prescription?

A. Your pupillary distance (PD) is the measurement of the distance between your pupils.

pupillary distance (PD)

This number is generally not on your prescription because, this number is needed in order to make sure your glasses fit perfect, and if you have it you can order glasses directly online instead of with your eyewear store. However you can ask for it along with your prescription at your next eye appointment.  

Q. My eye doctor won't tell me my PD is there another way to get it? 

A. Yes! Don't worry you can still get your PD if you can't obtain it from your eye doctor. You can still measure it with a ruler and a mirror. Or you can download Eye Measure for IOS in the App Store or GlassesOn in Google Play for Android.

Q. How do I know if I have a single PD or a dual PD?

Entering your correct pupillary distance (PD), the distance between your pupils, measured in millimeters, is as important as entering your correct prescription when you fill out the prescription form.

 The PD tells the manufacturer of the eyeglasses where to place the optical center on the lens, which is where the wearer looks through the lens.If the PD is not accurately placed on the lenses, the wearer may have difficulty focusing both eyes together.

 A single PD would be provided by one number and is the measurement of the center of one pupil to the center of the other. An average range of adult PDs is between 54 and 74 mm. An average range of a child’s PD is between 43 and 58 mm.

 A dual PD would be provided with two numbers and would appear and is the measurement of each pupil center to the center of the bridge of the nose, in millimeters. Dual PD appears in the following format: "33/31".

 Q. How long does it take to receive my new frames?

A. Most prescription frames may take up to 15 business days to hit your door step. Times may vary depending on your location or if there are discrepancies with your prescription. Please allow up to 3 weeks for progressive lens as these lens take longer to produce. Effective communication is imperative to receiving your order in a timely manner. Failure to clear up discrepancies with your order will result in a longer wait times as production will NOT move forward until we have gotten an accurate response. We STRONGLY discourage making a guestimate for your PD, and this is an automatic flag in production and will stop the production of your frames, until we can get an accurate number. 

Q. Do you accept insurance?

A. We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can request an emailed invoice copy from our Customer Service department.